What's in this Workout?
Despite major advances in products and services, we still live in a culture where we tend to accept poor levels of customer service as the norm. "Not good enough", says Belinda Yabsley. Belinda will show you that the value is in the relationship, not the transaction. And that the key to success is in giving extraordinary service by creating memorable customer experiences which clients crave and reward you for.
In this fast-paced workout, Belinda will share the secrets that earned her an international reputation for delivering and rewriting the rules on customer service excellence. Secrets that will help you increase repeat business and referrals and build unbreakable relationships with your clientele.
What will I get out of this workout?
- A thorough understanding of the mindset of being a business-within-a-business including ways to become dedicated to service innovation from the inside
- A toolkit for achieving extraordinary results including dynamic ways to increase repeat and referral business and how to avoid the common mistakes people make
- The ability to create an experience customers crave and an insight into the one golden rule of customer service
- An understanding of how to develop the ingredient of trust in your customer relationships
- Strategies to identify where you should network to increase your customer base
- Innovative ways to keep the communication between you and your customer going
- An understanding of the importance of 'Cause Related Marketing'
Agenda
Warm-up
Workout
Stretching
Workout |
08:30am - 09:00am
09:00am - 10:15am
10:15am - 10:40am
10:40am - 12:00pm |
Registration and Networking
Seminar
Networking
Seminar |
Knowledge Alert
For a insightful and interesting article on customer service from Belinda Yabsley, click here.
Looking for Belinda Yabsley's PowerPoint presentation? click here.
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